Privacy policy

1.1 With this statement, Cerfola Europe B.V. would like to make it clear that we take our customers' privacy seriously. We would like to explain what we do with all your personal data.

Cerfola Europe B.V.
www.cerfola.com
Chamber of Commerce Number: 87155087
VAT Number: NL001670418B50

1.2 When you purchase our products via our webshop or in-store and when you use our website https://www.cerfola.com/ (“Services”), we process your personal data. We are the 'data controller' for the processing of your personal data as further described in this privacy statement (“Privacy Statement”). In this Privacy Statement, we explain why and how we process your personal data.
1.3 Our website uses cookies. You can find more information about the use of cookies in our Cookie Policy.

2. Processing of Personal Data

2.1 Personal Data When using our Services, Cerfola collects and processes the following personal data of data subjects:
2.1.1 Name and address details;
2.1.2 Contact details such as phone numbers and email addresses;
2.1.3 Billing address;
2.1.4 Purchase history and interests;
2.1.5 Payment information;
2.1.6 IP address;
2.1.7 Website usage and browser data;
2.1.8 Information about your device when visiting our webshop;
2.1.9 Automatically collected personal data through the use of cookies;
2.1.10 Information you provide when leaving reviews of our products, which we can anonymize at your request;
2.1.11 Location data, with your consent;
2.1.12 Camera footage, if you visit our physical stores;
2.1.13 Marketing and communication data: your marketing preferences, personal data provided when filling out request or registration forms to participate in promotions or events.

2.2 Source
We collect and receive the personal data mentioned in 2.1 directly from you. We do not use other or public sources to collect your personal data unless explicitly stated otherwise.

2.3 Purposes
The personal data mentioned in 2.1 is processed for the following purposes:
2.3.2 To execute the agreement between Cerfola and you;
2.3.3 To enable you to create an account on our webshop;
2.3.4 To deliver products you have ordered from our webshop;
2.3.5 To send you our newsletter if you have opted in;
2.3.6 To send you personalized advertisements and content based on your interests;
2.3.7 To improve our Services;
2.3.8 To respond to your questions and complaints and to resolve disputes;
2.3.9 For administrative purposes;
2.3.10 For security purposes and to comply with legal obligations.

2.4 Legal Bases
The legal bases for the processing of personal data, as outlined in 2.1, are:
2.4.1 The necessity of the processing for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract;
2.4.2 Your explicit consent for the processing of your personal data;
2.4.3 Any legal obligations applicable to Cerfola;
2.4.4 The necessity of the processing for the legitimate interests pursued by Solo Industries, which outweigh your privacy interests, such as Solo Industries' interest in measuring website usage or sending marketing communications to customers.

2.5 Retention Periods
Your personal data will not be retained longer than necessary for the purpose for which the data was collected unless Cerfola is legally required to retain the data longer, such as the seven-year tax retention obligation. If you are a customer of ours, we will delete your data two years after the end of the customer relationship.

3. Sub-processors (Recipients) of Personal Data

3.1 To the extent necessary for one of the processing purposes mentioned above, we share your personal data with third parties. The following categories of recipients or sub-processors may have access to your personal data:
3.1.1 Affiliated group companies if necessary for compliance, internal reporting, audit, or security purposes, or for the performance of an agreement with data subjects;
3.1.2 Our accountant, legal advisors, and other professional service providers we have engaged for compliance reasons;
3.1.3 Government agencies, courts, regulatory bodies, law enforcement, or intelligence agencies, if we are legally required to provide them with personal data;
3.1.4 IT service providers that we use for our systems or our website;
3.1.5 Payment partners to enable different payment methods;
3.1.6 Delivery partners to deliver our products to you.

4. Your Rights Regarding Your Data

4.1 You have the following rights regarding your personal data:
4.1.1 The right to access your data;
4.1.2 The right to correct your data;
4.1.3 The right to data portability;
4.1.4 In some cases, the right to erasure or restriction of your data;
4.1.5 The right to object to the processing of your data;
4.1.6 The right to withdraw your consent, to the extent that the processing is based on your consent.
4.2 To exercise any of these rights, you can send an email to info@cerfola.com. You can also email us with any questions or complaints.
4.3 You also have the right to file a complaint with the Data Protection Authority.

5. Third-Party Websites

This Privacy Statement does not apply to third-party websites that are linked to our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

6. Changes

We may update this Privacy Statement from time to time. We recommend that you regularly check this page to stay informed about any changes to this Privacy Statement. The last modification of our privacy statement was on May 29, 2024.