Shipping policy
What is the delivery time for my order?
Any order placed before 3:00 PM will be shipped the same business day. Orders placed on weekends will be processed on the next business day. Depending on the carrier, the order will be delivered on the next business day after the order is placed.
What are the shipping costs?
For orders under €50, the shipping costs are €3.95 per order. Orders of €50 or more are shipped for free. The costs of any return shipment are your responsibility.
How can I track my order?
After the carrier has received the order, a track and trace code will be sent to the email address provided with the order. The order will be delivered to the delivery address once.
What if I am not at home when the order is delivered?
If the order cannot be delivered to the specified delivery address, it will be delivered to a neighbor or a pickup point. The order must be picked up at the pickup point within 7 days. If the order is not collected, it will automatically be returned to Cerfola.
What if the delivery does not match the order?
If the order is incorrect or incomplete, please contact our customer service within 48 hours of receipt via email: info@cerfola.com or WhatsApp: +31 6 42 34 82 44.
Any order placed before 3:00 PM will be shipped the same business day. Orders placed on weekends will be processed on the next business day. Depending on the carrier, the order will be delivered on the next business day after the order is placed.
What are the shipping costs?
For orders under €50, the shipping costs are €3.95 per order. Orders of €50 or more are shipped for free. The costs of any return shipment are your responsibility.
How can I track my order?
After the carrier has received the order, a track and trace code will be sent to the email address provided with the order. The order will be delivered to the delivery address once.
What if I am not at home when the order is delivered?
If the order cannot be delivered to the specified delivery address, it will be delivered to a neighbor or a pickup point. The order must be picked up at the pickup point within 7 days. If the order is not collected, it will automatically be returned to Cerfola.
What if the delivery does not match the order?
If the order is incorrect or incomplete, please contact our customer service within 48 hours of receipt via email: info@cerfola.com or WhatsApp: +31 6 42 34 82 44.