Refund policy
How do I return an unused item?
If you wish to cancel your purchase after the fact, you must notify Cerfola's customer service within 14 days of receiving your order via email: info@cerfola.com or WhatsApp: +31 6 42 34 82 44. You can also return a purchase within 14 days of receipt without prior notice, provided you include a fully completed return form.
Can I cancel the purchase under the right of withdrawal?
You can return an item within the statutory cooling-off period of 14 days after purchase by filling out the return form and including it with the return shipment. This allows us to process the return as quickly as possible. The refund of the purchase amount — excluding any shipping costs incurred — will be made once we have received the goods in good condition or have been shown proof that the products have been returned.
How do I return a damaged item?
If one or more products are delivered damaged, this must be reported to Cerfola's customer service within 14 days of receipt of the order via email: info@cerfola.com or WhatsApp: +31 6 42 34 82 44.
How long does it take for my return to be processed?
A return is usually processed within 3 to 5 working days after receipt. Once the return has been received by us, we will send an email to the email address provided with the order. If no message has been received after 5 working days, please contact our customer service via email: info@cerfola.com or WhatsApp: +31 6 42 34 82 44.
Do I need to return free products as well?
Any free products must be included in the return shipment; otherwise, we cannot process the return.
Do I need to return the entire discount set?
If a discount set has been purchased, the entire set must be returned in order to receive a full refund. Individual products from a discount set will not be accepted for return.
How should I package a return?
To ensure that the return reaches us without damage, we ask that you package the product well, preferably in the original shipping packaging, and send it with any accompanying documents to:
Cerfola Europe B.V.
Attn: Customer Service
Neerloopweg 10
4814 RS Breda
Netherlands
Who pays the return shipping costs?
The costs and risks of shipping for a return are your responsibility.
Is Cerfola responsible for my return shipment?
Despite our quality service, Cerfola cannot be held responsible for shipments that do not reach our warehouse. We therefore recommend keeping the proof of dispatch with the track & trace code from the carrier.
If you wish to cancel your purchase after the fact, you must notify Cerfola's customer service within 14 days of receiving your order via email: info@cerfola.com or WhatsApp: +31 6 42 34 82 44. You can also return a purchase within 14 days of receipt without prior notice, provided you include a fully completed return form.
Can I cancel the purchase under the right of withdrawal?
You can return an item within the statutory cooling-off period of 14 days after purchase by filling out the return form and including it with the return shipment. This allows us to process the return as quickly as possible. The refund of the purchase amount — excluding any shipping costs incurred — will be made once we have received the goods in good condition or have been shown proof that the products have been returned.
How do I return a damaged item?
If one or more products are delivered damaged, this must be reported to Cerfola's customer service within 14 days of receipt of the order via email: info@cerfola.com or WhatsApp: +31 6 42 34 82 44.
How long does it take for my return to be processed?
A return is usually processed within 3 to 5 working days after receipt. Once the return has been received by us, we will send an email to the email address provided with the order. If no message has been received after 5 working days, please contact our customer service via email: info@cerfola.com or WhatsApp: +31 6 42 34 82 44.
Do I need to return free products as well?
Any free products must be included in the return shipment; otherwise, we cannot process the return.
Do I need to return the entire discount set?
If a discount set has been purchased, the entire set must be returned in order to receive a full refund. Individual products from a discount set will not be accepted for return.
How should I package a return?
To ensure that the return reaches us without damage, we ask that you package the product well, preferably in the original shipping packaging, and send it with any accompanying documents to:
Cerfola Europe B.V.
Attn: Customer Service
Neerloopweg 10
4814 RS Breda
Netherlands
Who pays the return shipping costs?
The costs and risks of shipping for a return are your responsibility.
Is Cerfola responsible for my return shipment?
Despite our quality service, Cerfola cannot be held responsible for shipments that do not reach our warehouse. We therefore recommend keeping the proof of dispatch with the track & trace code from the carrier.